11kfb Privacy Policy — Your Data Is Completely Safe With Us

11kfb takes your privacy seriously. This Privacy Policy explains what information we collect when you use the 11kfb website or app, how we use it, and how we keep it secure. By registering or using 11kfb, you agree to this Privacy Policy.

We believe your personal data belongs to you. Our role is to protect it and use it only for what's necessary.

11kfb collects your information in several ways. Full details are provided below:

We only collect the data we need. We do not request any personal information beyond what is necessary.

11kfb uses your data for the following purposes:

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To deliver betting and gaming services without interruption.
• To enforce responsible gaming policies and ensure age verification.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and support.
• To meet applicable legal and regulatory obligations.
• To improve the platform experience and develop new features.
• To send you promotional offers tailored to your preferences (subject to your consent).

11kfb does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For as long as your account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction data: A minimum of 7 years (in accordance with financial regulatory requirements).
• KYC Documents: Up to 5 years after account closure.
• Log Files & Device Information: Typically up to 12 months.
• Customer Support Contact: Up to 3 years from the date of last contact.

Once the retention period ends, data is securely deleted or anonymized.

11kfb never sells your personal data. However, in certain circumstances, information may be shared with third parties:

• Payment Processors: With bKash, Nagad, Rocket, and banks solely to process transactions.
• Identity Verification Services: With licensed agencies to complete the KYC process.
• Law Enforcement Agencies: To comply with court orders or other legal obligations.
• Regulatory authority: For licensing and compliance requirements.
• Technology Partners: Solely for platform operations and under strict confidentiality agreements.

11kfb uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

11kfb uses industry-standard security measures to protect your data. Our security practices include:

• SSL/TLS Encryption: All data transfers across the site and app are encrypted.
• AES-256 encryption: Sensitive data stored in our database is protected with strong encryption.
• Two-factor authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: Keeping servers protected against cyber attacks.
• Regular security audits: Regular reviews conducted by third-party experts.
• Staff training: All 11kfb staff are trained in data protection.
• Data backup: Regular encrypted backups are stored on secure servers.

As a 11kfb user, you have several important rights over your own data:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Data Portability: You can request a copy of your personal data.
• Right to Object: You can opt out of marketing communications.

To exercise these rights, support@11kfb.netto reach us by email. We aim to respond within 30 business days.

11kfb strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.

If a minor opens an account using false information and this comes to our attention:

• The associated account will be closed immediately.
• All collected data will be securely deleted.
• Deposited funds will not be refunded and a guardian may be notified.

11kfb may update this Privacy Policy when necessary. For any significant changes, we will:

• We will send a notification to your registered email.
• We will display a notice on the website.
• We will update the "Last Updated" date at the top of this page.

Continued use of 11kfb after any changes will be considered your acceptance of the updated Privacy Policy. Previous versions are retained on file and can be made available upon request.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@11kfb.net
• Help Center: help-center View Page
• Response time: Typically within 2–5 business days