Gaming should be fun — not a burden. 11kfb is committed to helping you enjoy it within healthy limits.
Online gaming and betting are leisure activities — but when they spiral out of control, they can lead to financial and mental health issues. 11kfb believes every player should game for enjoyment, free from pressure or addiction.
Responsible gaming means knowing how much time and money you're spending, accepting wins and losses as a normal part of the experience, and making sure gaming doesn't affect your family, work, or relationships. All the tools you need to game responsibly at 11kfb are provided free of charge.
Many people in Bangladesh enjoy online betting as a form of entertainment. However, excessive play can become a habit that takes a toll on family life. That's why 11kfb is committed to promoting healthy gaming habits from the very start.
Keep in mind: Gaming is entertainment, not a source of income. Chasing losses by placing bigger bets is one of the most harmful habits you can develop.
Responsible gaming at 11kfb is more than a legal obligation — it's an ethical commitment to every one of our users. We want you to stay happy and healthy for the long term.
11kfb strictly prohibits anyone under the age of 18 from creating an account or placing bets on the platform. Age is verified at registration, and additional ID may be requested if there is any doubt.
A Note for Parents: Use parental control software on your device and keep your account password away from children.
Tools for Control
11kfb gives you the power to manage your own gaming habits. All the tools below are completely free to use.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Decide in advance how long you'll play each day. When the time is up, your session will end automatically and you'll receive a reminder notification.
Set a maximum amount per single bet. This protects you from placing large bets on impulse and helps reduce financial losses over time.
If you feel you need a break, you can temporarily close your account for anywhere from 24 hours to 6 weeks. You won't be able to log in during this period.
Permanently close your account for anywhere between 6 months and 5 years. This is one of the most effective steps you can take to break free from problem gambling.
View a detailed report of your gaming history, total spending, time played, and wins and losses. It's a great way to understand your own gaming patterns.
Warning Signs
If you or someone close to you is showing any of the signs below, it may be time to seek help.
Answer the following questions honestly
Have you ever spent more than your planned budget and regretted it afterward?
Is gaming affecting your sleep, eating habits, or daily routine?
Have you skipped important responsibilities because of gaming?
After a loss, have you gone back to play again just to win it back?
Have your family or friends expressed concern about your gaming habits?
Do you feel like you're missing out or become restless when you're not gaming?
If you answered "yes" to two or more of the questions above, please reach out to the 11kfb support team or use the self-exclusion tool. Seeking help is not a sign of weakness — it takes courage.
Step-by-Step Guide
Setting your gaming limits on 11kfb is simple. In just a few steps, you can make your account safer.
Log in to your 11kfb account with your username and password.
Click your profile icon in the top right corner and select "Settings".
Click on the "Responsible Gaming" tab.
Deposit, time, betting, or self-exclusion — choose whichever tool you need.
Enter your preferred amount or duration and click the "Save" button.
Self-exclusion is the most powerful responsible gaming tool available. If you feel your gaming is getting out of control, activate self-exclusion.
Temporary Self-Exclusion: Close your account completely for 6 months to 1 year. During this period, you will not be able to log in, make deposits, or place any bets.
Long-Term Self-Exclusion: Close your account for 2 to 5 years, or permanently. A permanent exclusion cannot be reversed at a later date.
During your self-exclusion period, 11kfb will not send you any promotional emails or offers. If you attempt to open a new account and we are able to identify you, that account will also be closed.
If you need urgent help: Email us directly at support@11kfb.net with the subject "Self-Exclusion Request". Our team will close your account within 24 hours.
Support Center
You're not alone. 11kfb and various organizations are always ready to help.
Our Bangla-speaking support team is available 7 days a week, around the clock. Share any concerns with us — everything is kept strictly confidential.
Write to us at support@11kfb.net. For gaming concerns, self-exclusion, or anything else, you'll receive a response within 24 hours.
Gaming addiction is a mental health condition. In Bangladesh, you can seek professional support from the National Institute of Mental Health (NIMH).
If a family member is struggling with a gaming problem, reach out to us. We offer support to families too.
Set deposit limits, time limits, and self-exclusion directly from the 11kfb app. Take control of your gaming anytime, anywhere.
For any questions about responsible gaming, our Help Center You'll find a detailed guide and FAQ there.
Frequently Asked Questions